Terms of Service

Terms of Service

Last Updated: December 16, 2025

1. Agreement to Terms

By accessing or using pawsue.com ("Website"), you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access the Website or purchase our products.

2. Products and Services

Product Information

  • We make every effort to display product colors, features, and specifications as accurately as possible
  • We do not warrant that product descriptions or other content is accurate, complete, reliable, or error-free
  • We reserve the right to limit quantities and discontinue products

Pricing

  • All prices are in USD unless otherwise stated
  • Prices are subject to change without notice
  • We reserve the right to refuse or cancel orders if pricing errors occur

3. Orders and Payment

Order Acceptance

  • Your receipt of an order confirmation does not signify our acceptance of your order
  • We reserve the right to refuse or cancel any order for any reason

Payment

  • Payment is due at the time of purchase
  • We accept major credit cards, PayPal, and other payment methods as indicated on our Website
  • You represent that you have the legal right to use any payment method you provide

4. Shipping and Delivery

  • Shipping times are estimates and not guaranteed
  • Risk of loss and title pass to you upon delivery to the carrier
  • We are not responsible for delays caused by shipping carriers
  • See our Shipping Policy for detailed information

5. Returns and Refunds

  • Returns must be initiated within 30 days of delivery
  • Products must be in original condition with tags attached (unless defective)
  • See our Refund Policy for complete details

6. Intellectual Property

  • All content on this Website (text, images, logos, designs) is owned by Alpine Shield or licensed to us
  • You may not use, reproduce, or distribute any content without our written permission

7. User Conduct

You agree NOT to:

  • Use the Website for any illegal purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper functioning of the Website
  • Submit false or misleading information
  • Violate any applicable laws or regulations

8. Product Warranty

Limited Warranty

  • Alpine Shield jackets are warranted against manufacturing defects for 1 year from purchase date
  • This warranty does not cover normal wear and tear, misuse, or damage from accidents

Warranty Claim Process

  • Contact us at info@pawsue.com with photos of the defect
  • We will repair, replace, or refund at our discretion

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • Alpine Shield is not liable for any indirect, incidental, or consequential damages
  • Our total liability shall not exceed the amount you paid for the product
  • We do not guarantee that the Website will be uninterrupted or error-free

10. Indemnification

You agree to indemnify and hold Alpine Shield harmless from any claims, damages, or expenses arising from your use of the Website or violation of these Terms.

11. Governing Law

These Terms are governed by the laws of New Zealand, without regard to conflict of law provisions.

12. Dispute Resolution

Any disputes shall be resolved through binding arbitration in Auckland, New Zealand, except where prohibited by law.

13. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use of the Website constitutes acceptance of modified Terms.

14. Contact Information

For questions about these Terms, contact us at: