Privacy Policy

Last Updated: December 16, 2024

Pawsue ("we," "us," "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website at www.pawsue.com or make a purchase.

1. Information We Collect

Information You Provide:

  • Name, email address, phone number
  • Billing and shipping addresses
  • Payment information (processed securely through payment processors)
  • Order history and preferences
  • Communications with customer service

Information Collected Automatically:

  • IP address and browser type
  • Device information
  • Cookies and similar technologies
  • Pages visited and time spent on site
  • Referral source

Information From Third Parties:

  • Social media platforms (if you connect accounts)
  • Payment processors
  • Shipping carriers
  • Marketing partners

2. How We Use Your Information

We use your information to:

  • ✓ Process and fulfill your orders
  • ✓ Communicate about orders and shipping
  • ✓ Provide customer support
  • ✓ Send marketing communications (with your consent)
  • ✓ Improve our website and services
  • ✓ Prevent fraud and enhance security
  • ✓ Comply with legal obligations

3. How We Share Your Information

We share your information with:

Service Providers:

  • Payment processors (Stripe, PayPal)
  • Shipping carriers (USPS, UPS, FedEx, DHL)
  • Email service providers
  • Analytics providers (Google Analytics)
  • Marketing platforms

Legal Requirements:

  • To comply with laws or legal processes
  • To protect our rights and property
  • To prevent fraud or security issues

Business Transfers:

  • In connection with a merger, acquisition, or sale of assets

We DO NOT:

  • ❌ Sell your personal information to third parties
  • ❌ Share your information for unrelated marketing purposes
  • ❌ Rent or lease customer lists

4. Cookies and Tracking

We use cookies to:

  • Remember your preferences
  • Keep you logged in
  • Analyze site traffic
  • Provide personalized content
  • Track marketing effectiveness

Types of Cookies:

  • Essential: Required for site functionality
  • Analytics: Help us understand site usage
  • Marketing: Track ad campaign effectiveness
  • Preference: Remember your settings

Managing Cookies: You can control cookies through your browser settings. Note that disabling cookies may limit site functionality.

5. Your Rights

You have the right to:

  • Access: Request a copy of your personal data
  • Correction: Update inaccurate information
  • Deletion: Request deletion of your data (subject to legal requirements)
  • Opt-Out: Unsubscribe from marketing emails
  • Portability: Request your data in a transferable format
  • Object: Object to certain processing activities

To exercise these rights: Email: info@pawsue.com

6. Data Security

We implement appropriate security measures including:

  • Secure SSL encryption for data transmission
  • PCI-DSS compliant payment processing
  • Regular security audits
  • Access controls and authentication
  • Employee training on data protection

However: No method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your information:

  • Order data: 7 years (for tax and legal purposes)
  • Account data: Until you request deletion
  • Marketing data: Until you unsubscribe
  • Analytics data: 26 months (Google Analytics default)

8. Children's Privacy

Our Website is not intended for children under 13. We do not knowingly collect information from children under 13. If we discover we have collected such information, we will delete it immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

For EU Customers: We comply with GDPR requirements including:

  • Lawful basis for processing
  • Data protection by design
  • Your rights under GDPR
  • Data protection inquiries: info@pawsue.com

For California Customers: We comply with CCPA requirements. See Section 11 for California-specific rights.

10. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. Please review their privacy policies.

11. California Privacy Rights (CCPA)

California residents have the right to:

  • Know what personal information is collected
  • Know whether personal information is sold or disclosed
  • Opt-out of the sale of personal information (we don't sell)
  • Access their personal information
  • Request deletion of personal information
  • Non-discrimination for exercising privacy rights

To exercise these rights: Email: info@pawsue.com

We do not sell personal information.

12. Marketing Communications

Email Marketing:

  • We send promotional emails with your consent
  • Every email includes an unsubscribe link
  • Unsubscribing does not affect transactional emails (order confirmations, shipping updates)

SMS Marketing (if applicable):

  • You must opt-in to receive text messages
  • Reply STOP to unsubscribe at any time
  • Message and data rates may apply

13. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the Website after changes constitutes acceptance.

14. Contact Us

Privacy Questions or Requests:

Email: info@pawsue.com
Website: www.pawsue.com
Response Time: Within 30 days