Shipping Policy

Last Updated: December 16, 2024

Shipping Methods & Rates

United States:

 

Canada:

• Standard Shipping: 7-20 business days - $15.00
• Expedited Shipping: 5-15 business days - $25.00

International Shipping:

• UK/Europe: 7-21 business days - Starting at $20
• Australia/New Zealand: 7-21 business days - Starting at $18
• Asia: 5-10 business days - Starting at $22
• Other Countries: 14-28 business days - Contact for quote

Processing Time

• Standard Orders: Ships within 1-2 business days
• High Volume Periods: May take 3-5 business days
• Holidays: See holiday schedule below

Order Tracking

• You'll receive a tracking number via email when your order ships
• Track your package through the carrier's website
• Contact us at info@pawsue.com if tracking hasn't updated in 3 days

Shipping Restrictions

We ship to:

• All 50 US states
• PO Boxes and APO/FPO addresses
• Most international destinations

We do NOT ship to:

• Freight forwarders (high fraud risk)
• Countries under international trade restrictions

International Orders

Important Information:

• Prices are in USD and do not include customs/duties
• You are responsible for any import taxes or customs fees
• Delivery times do not include customs processing
• Orders may be delayed by customs inspection

Customs Declarations:

• All packages accurately declared
• We cannot mark items as "gift" or lower value

Lost or Damaged Packages

Lost Packages:

• Packages marked "delivered" but not received: Contact carrier first
• We can file claims after carrier's investigation period (typically 7-10 days)
• We'll reship or refund once claim is approved

Damaged Packages:

• Inspect packages upon delivery
• Photograph any damage to box and contents
• Contact us within 48 hours at info@pawsue.com
• We'll arrange replacement or refund

Incorrect Addresses

• We are not responsible for orders shipped to incorrect addresses provided by customer
• If carrier returns the package, we'll reship once you provide correct address
• Additional shipping charges may apply for reshipment

Refused or Unclaimed Packages

• Customers are responsible for refused shipments
• Return shipping fees will be deducted from refund
• Unclaimed packages returned to us will be refunded minus shipping costs

 

Weather Delays

We cannot control delays due to:

• Severe weather conditions
• Natural disasters
• Carrier issues beyond our control

We'll do our best to keep you updated on any significant delays.

Contact Us

Shipping Questions:

Email: info@pawsue.com
Website: www.pawsue.com
Response Time: Within 24 hours